Refund and Return Policy
Thank you for shopping at erosionsports.com. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy is here to help.
1. Eligibility for Returns
Items must be returned within 7 days of purchase.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Certain items are non-returnable, such as perishable goods, customized products, or items marked as final sale.
2. How to Initiate a Return
Contact our customer support team at contact@erosionsports.com to request a return.
Provide your order number and a brief description of the issue.
Once your return is approved, you will receive instructions on how to send the item back to us.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 5-7 days.
Please note that shipping costs are non-refundable.
4. Exchanges
If you need to exchange an item, please contact us to arrange the exchange process.
Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
We will arrange a replacement or refund for damaged or defective items at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned:
Perishable goods.
Personalized or custom-made products.
Items marked as final sale or clearance.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part .
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.